Shipping Policy

SHIPPING POLICY

This Shipping Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main TERMS AND CONDITIONS:

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

A. The time frame of an order delivery is divided into two parts:

• Processing time: Products will be shipped within 1-3 working days, some products are pre-sale products. The delivery and transportation time shall be subject to the actual interface of product details introduction.
• Shipping time: 
  We anticipate that your order will arrive within 3-7 business days.

  However, please note that the actual delivery time may be impacted by stock availability. Please don't hesitate to reach out to us to inquire.

  Note

  US: 12v100ah battery can be shipped within 2 to 3 business days.

  
  Except for 12V 100Ah. other products need to be shipped from the warehouse 1 month after the order is placed, and can be successfully delivered 3-10 business days after shipment.
  
  (US pre-sale products: 12v50ah/12v200ah/12v300ah/24v100ah/All-In-One Series
  AU pre-sale products:12v50ah/12v100ah/12v200ah/12v300ah/24v100ah/All-In-One Series)

   

   

  We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products. Free Shipping We offer free shipping on all orders.

   

B. Shipping methods: FedEx/USPS

C. Shipping fee

Destinations

We only ship orders to Continental US and Australia.

Currently we DO NOT ship to remote areas such as Alaska, Hawaii, and Puerto Rico.

All our products are ship from US warehouse. 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED? If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS? If you have questions about returns, please review our Return Policy: https://acoucoubatteries.com/pages/return-refund. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

■ Email: support@acoucoubatteries.com

■ Online contact form: https://acoucoubatteries.com/pages/contact-us

 Last updated March 31, 2023